Analisis Deskriptif Kepuasan Pasien terhadap Pelayanan Instalasi Radiologi di Rumah Sakit Muhammadiyah Mardhatillah Randudongkal
DOI:
https://doi.org/10.63265/jkti.v4i3.278Keywords:
kepuasan pasien; mutu pelayanan; pelayanan instalasi radiologiAbstract
Kepuasan pasien merupakan indikator penting mutu pelayanan kesehatan, termasuk pelayanan radiologi yang berperan dalam menunjang diagnosis dan keputusan klinis. Penelitian ini bertujuan menggambarkan kepuasan pasien terhadap pelayanan Instalasi Radiologi Rumah Sakit Muhammadiyah Mardhatillah Randudongkal. Penelitian kuantitatif deskriptif ini menggunakan data sekunder survei kepuasan pasien Bulan Januari – Maret 2026. Sampel penelitian adalah 202 responden yang menerima pelayanan radiologi. Data dianalisis menggunakan distribusi frekuensi, persentase, rerata skor dan indeks kepuasan terkonversi. Hasil penelitian menunjukkan rerata kepuasan keseluruhan sebesar 3,53 dari skala 4,00 atau indeks 88,17. Nilai tertinggi terdapat pada perilaku petugas yang ramah, sopan, salam, senyum, dan empati (rerata 3,65; indeks 91,21), diikuti kompetensi tenaga kesehatan (rerata 3,57; indeks 89,23). Nilai terendah terdapat pada kewajaran biaya pelayanan (rerata 3,41; indeks 85,27), namun tetap berada pada persepsi positif. Pelayanan radiologi dipersepsikan baik oleh pasien, terutama pada aspek interpersonal dan kompetensi profesional. Perbaikan berkelanjutan perlu difokuskan pada budaya pelayanan Islami, waktu tunggu, penanganan keluhan, dan komunikasi biaya.
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